Please read these terms carefully before using our website or services. By accessing or using our services, you agree to be bound by these terms.
By accessing and using the website and services of Serenity Mental Wellness & Healthcare ("Serenity," "we," "us," or "our"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.
These terms constitute a legally binding agreement between you and Serenity Mental Wellness & Healthcare regarding your use of our website and services.
Serenity Mental Wellness & Healthcare provides mental health services including but not limited to:
All services are provided by licensed professionals in accordance with applicable state and federal laws and regulations.
Our services are not a substitute for emergency medical care. If you are experiencing a medical or psychiatric emergency, please call 911 or go to the nearest emergency room.
To use our services, you must meet the following criteria:
We reserve the right to refuse service to anyone for any reason at any time.
Appointments can be scheduled through our website, by phone, or through our patient portal. All appointments require confirmation from our office.
Payment is due at the time of service unless other arrangements have been made in advance. We accept the following payment methods:
We accept most major insurance plans. However, it is your responsibility to:
| Service Type | Session Length | Payment Responsibility |
|---|---|---|
| Initial Evaluation | 60-90 minutes | Due at time of service or per insurance agreement |
| Therapy Session | 50-55 minutes | Due at time of service or per insurance agreement |
| Medication Management | 25-30 minutes | Due at time of service or per insurance agreement |
| Group Session | 90 minutes | Due at beginning of each group cycle |
We understand that sometimes you need to cancel or reschedule appointments. Our cancellation policy is designed to respect the time of both our clients and our providers.
24-hour notice is required for cancellations or rescheduling. Appointments cancelled with less than 24 hours notice will be subject to a cancellation fee equal to the full session rate.
To cancel or reschedule an appointment:
We allow one "late cancellation" (less than 24 hours notice) per calendar year without charge. Subsequent late cancellations will incur the full fee.
We are committed to protecting your privacy and maintaining the confidentiality of your personal health information. Our privacy practices are governed by:
For complete details about how we collect, use, and protect your information, please refer to our Privacy Policy.
While we maintain strict confidentiality, there are specific situations where we may be required by law to disclose information:
The content on our website, including blog posts, articles, and resources, is for informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment.
Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical or mental health condition. Never disregard professional medical advice or delay in seeking it because of something you have read on our website.
If you think you may have a medical emergency, call your doctor or 911 immediately. Serenity Mental Wellness & Healthcare does not recommend or endorse any specific tests, products, procedures, opinions, or other information that may be mentioned on our website.
All content on this website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Serenity Mental Wellness & Healthcare or its content suppliers and is protected by international copyright laws.
You may:
You may not:
To the fullest extent permitted by applicable law, Serenity Mental Wellness & Healthcare shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
Our professional liability is governed by applicable state laws and professional standards. All providers at Serenity Mental Wellness & Healthcare carry appropriate professional liability insurance as required by their licensing boards.
We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use our services will immediately cease. If you wish to terminate your account, you may simply discontinue using our services.
In the context of therapeutic services, termination refers to the planned ending of the therapeutic relationship. This typically involves:
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.
What constitutes a material change will be determined at our sole discretion. By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised terms.
These Terms shall be governed and construed in accordance with the laws of the State of South Carolina, United States, without regard to its conflict of law provisions.
Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in Charleston County, South Carolina, and the parties hereby consent to personal jurisdiction and venue in such courts.
If you have any questions about these Terms, please contact us:
Address: 123 Wellness Avenue, Serenity Center, SC 12345
Phone: (800) 123-4567
Email: legal@serenitywellness.com
Hours: Monday-Friday, 9:00 AM - 5:00 PM EST
For questions about appointments or services, please contact our main office at (800) 123-4567 or appointments@serenitywellness.com.
By using our website or services, you acknowledge that you have read these Terms and Conditions, understand them, and agree to be bound by them. You also acknowledge that you have read and understood our Privacy Policy.